All Systems Operational

About This Site

View this site anytime for the latest updates on service uptime, known issues, and scheduled maintenance for DonorPerfect, DonorPerfect Online Forms, and ReadySetAuction.

Uptime over the past 90 days. View historical uptime.
DonorPerfect Operational
90 days ago
99.89 % uptime
Today
DonorPerfect Classic Online Forms ? Operational
New DonorPerfect Online Forms ? Operational
DPMobile App & XML API ? Operational
SafeSave Payments Gateway Operational
DonorPerfect Community ? Operational
ReadySetAuction ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance for DonorPerfect Oct 2, 2025 20:00-21:00 EDT

Scheduled - We will be performing maintenance on DonorPerfect on Thursday, October 2nd, starting at 8:00 PM ET. This maintenance is expected to take approximately one hour, with an anticipated downtime of approximately 10 minutes at the start of the release. Please note that your Classic DonorPerfect Online Forms and Drag & Drop Online Forms will remain fully operational and will continue processing donations without interruption. Thank you for your patience as we work to enhance your DonorPerfect experience!
Oct 01, 2025 - 10:06 EDT
System Metrics Month Week Day
DonorPerfect Uptime
Fetching
DonorPerfect Response Time
Fetching
Oct 2, 2025

No incidents reported today.

Oct 1, 2025

No incidents reported.

Sep 30, 2025

No incidents reported.

Sep 29, 2025

No incidents reported.

Sep 28, 2025

No incidents reported.

Sep 27, 2025

No incidents reported.

Sep 26, 2025
Processing Errors Drag-N-Drop Forms & Instacharge
Resolved - This incident has been resolved.
Sep 26, 19:10 EDT
Monitoring - A fix has been implemented and we are monitoring the results. You should now be able to access the SafeSave Processing Gateway, Instacharge, and donors should be able to process donations through Drag-N-Drop Forms.
Sep 26, 18:24 EDT
Update - We have been informed by our payment processing partner of an upstream issue affecting our SafeSave Processing Gateway. We are working closely with them to identify and resolve the problem as quickly as possible.

During this time, some transactions may fail to download from Online Forms Classic into DonorPerfect, and you may experience errors when trying to edit gifts that have been processing previously by our processing gateway; however, payments are still being processed successfully within Online Forms Classic itself.
Sep 26, 17:34 EDT
Investigating - We are currently investigating a high-priority issue affecting the SafeSave Processing Gateway when using Instacharge and Drag-N-Drop Forms. At this time, attempts to access Apps → Processing Gateway are unsuccessful. Drag-N-Drop Forms and Instacharge are unable to process until this is resolved, but your Online Forms Classic is still processing at this time. Our team is working diligently to restore full functionality as quickly as possible, and we will share updates here as soon as more information becomes available.
Sep 26, 17:18 EDT
Scheduled Maintenance For ReadySetAuction (RSA)
Completed - The scheduled maintenance has been completed.
Sep 26, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 07:00 EDT
Scheduled - We'll be performing maintenance on ReadySetAuction on Friday, September 26th starting at 7:00 AM ET. Your ReadySetAuction system may be unavailable for up to an hour during this maintenance period. Thank you for your patience as we work to enhance your ReadySetAuction experience
Sep 25, 16:31 EDT
Sep 25, 2025
Scheduled Maintenance for New DonorPerfect Online Forms (Drag and Drop)
Completed - The scheduled maintenance has been completed.
Sep 25, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 21:00 EDT
Scheduled - We will be performing maintenance on DonorPerfect Online Forms (Drag and Drop) on Thursday, September 25th, at 9:00 PM ET. This maintenance is expected to take about 1 hour. During this period, you may experience up to 5 minutes of intermittent downtime when accessing Drag and Drop forms. Please note that your DonorPerfect system and Classic Online Forms will remain fully available and unaffected. Thank you for your understanding as we continue to enhance your online giving experience.
Sep 22, 10:45 EDT
Sep 24, 2025
Scheduled Maintenance for DonorPerfect and Classic Online Forms
Completed - The scheduled maintenance has been completed.
Sep 24, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 20:00 EDT
Scheduled - We'll be performing maintenance to DonorPerfect and Classic Online Forms Wednesday, September 24th beginning at 8pm ET. This maintenance is estimated to last approximately 1 hour. During this time, DonorPerfect and Classic Online Forms will be offline and unable to process donations for up to 10 minutes at the start of the release. Drag ’n Drop Forms will remain fully operational and will not be affected. We appreciate your patience as we work to enhance the performance and reliability of DonorPerfect and Classic Online Forms.
Sep 23, 11:32 EDT
Sep 23, 2025
Scheduled Maintenance for ReadySetAuction (RSA)
Completed - The scheduled maintenance has been completed.
Sep 23, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 08:00 EDT
Scheduled - We'll be performing maintenance on ReadySetAuction on Tuesday, September 23rd starting at 8:00 AM ET. Your ReadySetAuction system may be unavailable for up to an hour during this maintenance period. Thank you for your patience as we work to enhance your ReadySetAuction experience
Sep 22, 10:37 EDT
Sep 22, 2025

No incidents reported.

Sep 21, 2025

No incidents reported.

Sep 20, 2025

No incidents reported.

Sep 19, 2025

No incidents reported.

Sep 18, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage