Investigating - We're currently investigating an issue that is causing an error when processing an Insta-Charge payment. We apologize for any inconvenience this might be causing you, and we are working hard to resolve the problem as quickly as possible. Thank you for your patience.
Aug 19, 09:21 EDT

Monitoring - We've been working with our phone carrier who is now onsite and have made some adjustments to routing significantly decreasing the chance customers would receive a busy signal when calling into support.
Aug 13, 17:18 EDT

Investigating - We are currently investigating an issue with our phone carrier where clients calling the support line receive a busy signal. To reach our support team, please use Chat which is located under the Help (?) menu in the upper right corner. Thanks for your patience while we work with our phone provider to address this issue.
Aug 13, 11:59 EDT