Update - Our team has confirmed that the phone issue has been caused by a problem with our service carrier. The issue has affected a large subset of our carrier's customers. We apologize for the inconvenience, and we will keep you posted on the updates we receive.
Oct 16, 15:10 EDT
Investigating - We are currently investigating an issue that is affecting our phone system. Some of our support representatives have reported issues answering calls and not being able to hear the voice on the other end. We are investigating the issue and will keep you posted with updates here on the StatusPage. You can still access our support team through Chat in the Help menu in the upper-right corner in DonorPerfect. Thank you for your patience.
Oct 16, 11:38 EDT

About This Site

View this site anytime for the latest updates on service uptime, known issues, and scheduled maintenance for DonorPerfect, WebLink, ReadySetAuction, and DonorPages.

DonorPerfect Operational
DPMobile App & XML API ? Operational
DonorPerfect Online Forms ? Operational
DonorPages ? Operational
SafeSave Payments Gateway Operational
DonorPerfect Community ? Operational
ReadySetAuction ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
DonorPerfect Uptime
Fetching
DonorPerfect Response Time
Fetching
Past Incidents
Oct 15, 2019

No incidents reported.

Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019
Completed - The scheduled maintenance has been completed.
Oct 12, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 21:00 EDT
Scheduled - We'll be performing our monthly scheduled maintenance release for DonorPerfect on Friday evening. Your system will be available during the update; however, certain features or functions may be temporarily inaccessible. We appreciate your patience and will complete our maintenance as soon as possible.
Oct 9, 08:35 EDT
Oct 10, 2019

No incidents reported.

Oct 9, 2019

No incidents reported.

Oct 8, 2019

No incidents reported.

Oct 7, 2019

No incidents reported.

Oct 6, 2019

No incidents reported.

Oct 5, 2019

No incidents reported.

Oct 4, 2019

No incidents reported.

Oct 3, 2019
Resolved - This issue has been resolved. The underlying cause was identified as a communication failure between the Philadelphia and New York City central offices of our phone carrier. Thank you for your patience.
Oct 3, 08:33 EDT
Investigating - We are currently aware of an outage that is affecting our phone system. Our local phone numbers beginning with area codes 215, 267, and 301 have been unreachable. We know that the source of this issue is with our phone carrier. We are investigating the issue and will keep you posted with updates here on the StatusPage.
Oct 2, 16:25 EDT