All Systems Operational

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View this site anytime for the latest updates on service uptime, known issues, and scheduled maintenance for DonorPerfect, WebLink, ReadySetAuction, and DonorPages.

DonorPerfect Operational
DPMobile App & XML API ? Operational
DonorPerfect Online Forms ? Operational
SafeSave Payments Gateway Operational
DonorPerfect Community ? Operational
ReadySetAuction ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
DonorPerfect Uptime
Fetching
DonorPerfect Response Time
Fetching
Past Incidents
Nov 18, 2019

No incidents reported today.

Nov 17, 2019

No incidents reported.

Nov 16, 2019

No incidents reported.

Nov 15, 2019

No incidents reported.

Nov 14, 2019

No incidents reported.

Nov 13, 2019
Resolved - We have confirmed that the email receipts issue was resolved last night. Thank you for your patience as we resolved the issue.
Nov 13, 08:59 EST
Monitoring - We believe we have resolved the email receipts issue. We'll continue to monitor to ensure it has been fully resolved. Thank you for your patience.
Nov 12, 18:45 EST
Investigating - We are currently investigating a problem that is causing an error when trying to send email receipts from DonorPerfect. We apologize for the inconvenience, and we're working hard to resolve the issue as quickly as possible.
Nov 12, 16:42 EST
Nov 11, 2019
Resolved - We have resolved the DonorPerfect access issue. We apologize for any inconvenience this caused you, and we appreciate your patience as we quickly resolved the issue.
Nov 11, 11:47 EST
Identified - We've identified an issue that has caused problems accessing DonorPerfect. We're working hard to resolve the issue as quickly as possible, and we anticipate that will be in the next few minutes. Thank you for your patience.
Nov 11, 11:41 EST
Nov 10, 2019

No incidents reported.

Nov 9, 2019
Completed - The scheduled maintenance has been completed.
Nov 9, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 21:00 EST
Scheduled - We'll be performing our monthly scheduled maintenance release for DonorPerfect on Friday evening. Your system will be available during the update; however, certain features or functions may be temporarily inaccessible. We appreciate your patience and will complete our maintenance as soon as possible.
Nov 6, 08:55 EST
Nov 7, 2019
Resolved - The issue with DonorPerfect Community was resolved late last night. Thank you for you patience.
Nov 7, 08:31 EST
Investigating - We are currently investigating an issue that is preventing some users from accessing the DonorPerfect Community, as well as making Knowledgebase articles appear blank. We apologize for any inconvenience this might be causing you. Our partner that provides the Community platform is working on the issue, and we will keep you updated on their progress.
Nov 6, 15:16 EST
Nov 5, 2019

No incidents reported.

Nov 4, 2019
Resolved - The power has been restored in our US office, as well as our phone lines. Phone support will be available today. Thank you for your patience and understanding as we worked around the power outage.
Nov 4, 08:53 EST
Update - We are still experiencing a power outage in our building, so the phone system has still not been fully restored. However, we do believe the power and phones will be restored over the weekend.

Thank you for your patience, and thank you to many of you who have been checking in with the team to ensure everyone is safe. We appreciate your kindness!
Nov 1, 15:43 EDT
Update - We have been able to partially restore phone service. You are now able to leave a voicemail and one of our team members will return your call as soon as they can. Our toll free number is not in service right now, so please dial 215-628-4343. You can still quickly access our support team through the chat support. Thank you for your patience.
Nov 1, 10:31 EDT
Update - Our support phone lines are currently down due to the power outage impacting our area. Chat and email are the only ways to contact our support team at this time. We apologize for this inconvenience, and we will post any updates here.
Nov 1, 09:22 EDT
Identified - Our US office is currently without power and as a result, our phone support times will be impacted. Chat and email are the best way to reach our Support Team. Thanks for your patience and we'll keep you posted here.
Nov 1, 07:57 EDT