DonorPerfect Status

All Systems Operational

About This Site

View this site anytime for the latest updates on service uptime, known issues, and scheduled maintenance for DonorPerfect, WebLink, ReadySetAuction, and DonorPages.

DonorPerfect Operational

DPMobile App & XML API Operational

DonorPerfect Online Forms Operational

SafeSave Payments Gateway Operational

DonorPerfect Community Operational

ReadySetAuction Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

DonorPerfect Uptime

Fetching

DonorPerfect Response Time

Fetching

Past Incidents

Nov 18, 2019

No incidents reported today.

Nov 17, 2019

No incidents reported.

Nov 16, 2019

No incidents reported.

Nov 15, 2019

No incidents reported.

Nov 14, 2019

No incidents reported.

Nov 13, 2019

Intermittent DonorPerfect Email Receipts Error

Resolved - We have confirmed that the email receipts issue was resolved last night. Thank you for your patience as we resolved the issue.
Nov 13, 08:59 EST

Monitoring - We believe we have resolved the email receipts issue. We'll continue to monitor to ensure it has been fully resolved. Thank you for your patience.
Nov 12, 18:45 EST

Investigating - We are currently investigating a problem that is causing an error when trying to send email receipts from DonorPerfect. We apologize for the inconvenience, and we're working hard to resolve the issue as quickly as possible.
Nov 12, 16:42 EST

Nov 11, 2019

DonorPerfect Access Issue

Resolved - We have resolved the DonorPerfect access issue. We apologize for any inconvenience this caused you, and we appreciate your patience as we quickly resolved the issue.
Nov 11, 11:47 EST

Identified - We've identified an issue that has caused problems accessing DonorPerfect. We're working hard to resolve the issue as quickly as possible, and we anticipate that will be in the next few minutes. Thank you for your patience.
Nov 11, 11:41 EST

Nov 10, 2019

No incidents reported.

Nov 9, 2019

Scheduled Maintenance Release for DonorPerfect

Completed - The scheduled maintenance has been completed.
Nov 9, 02:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 21:00 EST

Scheduled - We'll be performing our monthly scheduled maintenance release for DonorPerfect on Friday evening. Your system will be available during the update; however, certain features or functions may be temporarily inaccessible. We appreciate your patience and will complete our maintenance as soon as possible.
Nov 6, 08:55 EST

Nov 7, 2019

DonorPerfect Community and Knowledgebase Issue

Resolved - The issue with DonorPerfect Community was resolved late last night. Thank you for you patience.
Nov 7, 08:31 EST

Investigating - We are currently investigating an issue that is preventing some users from accessing the DonorPerfect Community, as well as making Knowledgebase articles appear blank. We apologize for any inconvenience this might be causing you. Our partner that provides the Community platform is working on the issue, and we will keep you updated on their progress.
Nov 6, 15:16 EST

Nov 5, 2019

No incidents reported.

Nov 4, 2019

US Office Power Outage

Resolved - The power has been restored in our US office, as well as our phone lines. Phone support will be available today. Thank you for your patience and understanding as we worked around the power outage.
Nov 4, 08:53 EST

Update - We are still experiencing a power outage in our building, so the phone system has still not been fully restored. However, we do believe the power and phones will be restored over the weekend.

Thank you for your patience, and thank you to many of you who have been checking in with the team to ensure everyone is safe. We appreciate your kindness!
Nov 1, 15:43 EDT

Update - We have been able to partially restore phone service. You are now able to leave a voicemail and one of our team members will return your call as soon as they can. Our toll free number is not in service right now, so please dial 215-628-4343. You can still quickly access our support team through the chat support. Thank you for your patience.
Nov 1, 10:31 EDT

Update - Our support phone lines are currently down due to the power outage impacting our area. Chat and email are the only ways to contact our support team at this time. We apologize for this inconvenience, and we will post any updates here.
Nov 1, 09:22 EDT

Identified - Our US office is currently without power and as a result, our phone support times will be impacted. Chat and email are the best way to reach our Support Team. Thanks for your patience and we'll keep you posted here.
Nov 1, 07:57 EDT