Some Clients Unable to Process Payments

Incident Report for DonorPerfect

Resolved

No further issues have been identified. The majority of the impact occurred between 11:47 AM thru 11:59 AM EDT. This issue has now been resolved.

Posted Feb 16, 2017 - 12:37 EST

Monitoring

Traffic has resumed normal levels, we are continuing to monitor for any anomalies or issues.

Posted Feb 16, 2017 - 12:25 EST

Investigating

Our vendor has reported an inability to process payments that may affect some DonorPerfect clients. This has potential impact on EFT, InstaCharge, WebLink, and DPMobile Swipe transactions. We will keep you posted here.

Posted Feb 16, 2017 - 12:02 EST