Identified - We want to provide more information about the ongoing interruption to DonorPerfect's reporting services.
Following the restoration of reporting last week, we identified security threats targeting the technology that powers these features. In response, we have taken our primary reporting engine offline while our Development and Infrastructure teams strengthen its security and complete additional testing.
We recognize how disruptive this extended outage has been, especially as organizations are preparing for year-end fundraising and reporting. While restoring service is an urgent priority, we also need to ensure that we can do so safely and reliably. We do not want to bring reporting back online before the necessary security safeguards are in place.
We will continue to provide updates as our work progresses.
In the meantime, you can still generate reports using Reports > Report Center > Listings > Export to File. Other reporting options may also be available, as outlined in our Key Reports in DonorPerfect article:
https://softerware.my.site.com/dpcommunity/s/article/Key-Reports-in-DonorPerfect
Our Support team is available to help you explore alternatives for your immediate reporting needs.
We sincerely apologize for the continued disruption. Our teams are working around the clock to restore reporting functionality while protecting the security and reliability of DonorPerfect.
Nov 09, 2026 - 17:30 EST
Following the restoration of reporting last week, we identified security threats targeting the technology that powers these features. In response, we have taken our primary reporting engine offline while our Development and Infrastructure teams strengthen its security and complete additional testing.
We recognize how disruptive this extended outage has been, especially as organizations are preparing for year-end fundraising and reporting. While restoring service is an urgent priority, we also need to ensure that we can do so safely and reliably. We do not want to bring reporting back online before the necessary security safeguards are in place.
We will continue to provide updates as our work progresses.
In the meantime, you can still generate reports using Reports > Report Center > Listings > Export to File. Other reporting options may also be available, as outlined in our Key Reports in DonorPerfect article:
https://softerware.my.site.com/dpcommunity/s/article/Key-Reports-in-DonorPerfect
Our Support team is available to help you explore alternatives for your immediate reporting needs.
We sincerely apologize for the continued disruption. Our teams are working around the clock to restore reporting functionality while protecting the security and reliability of DonorPerfect.
Nov 09, 2026 - 17:30 EST
Investigating - We are continuing to experience issues with certain DonorPerfect reports and dashboards not loading as expected. Although we previously implemented a fix, the issue has persisted, and our Development Team is continuing to investigate and work toward a resolution.
In the meantime, you can still run reports by navigating to Reports > Report Center > Listings > Export to File.
We sincerely apologize for the continued disruption and the impact this may have on your organization. We understand how important access to these features is and appreciate your continued patience.
We will provide updates here as more information becomes available.
Nov 08, 2026 - 21:07 EST
In the meantime, you can still run reports by navigating to Reports > Report Center > Listings > Export to File.
We sincerely apologize for the continued disruption and the impact this may have on your organization. We understand how important access to these features is and appreciate your continued patience.
We will provide updates here as more information becomes available.
Nov 08, 2026 - 21:07 EST
Monitoring - Our Development team has deployed a fix to address the reporting performance issues, and we are already seeing significant improvements in report processing times.
Reports and dashboards are now running and loading much faster. We will continue to monitor performance to ensure services continue to operate as expected.
We appreciate your continued patience and understanding as we work to ensure reporting services remain stable.
Nov 06, 2026 - 14:28 EST
Reports and dashboards are now running and loading much faster. We will continue to monitor performance to ensure services continue to operate as expected.
We appreciate your continued patience and understanding as we work to ensure reporting services remain stable.
Nov 06, 2026 - 14:28 EST
Identified - We have identified the increase in traffic to our reporting services following several days of unavailability as a contributing factor to the slower performance.
Reports are processing and completing, but may take longer than normal. Our Development team is closely monitoring reporting services for errors and actively working on optimizations to improve performance and reduce processing times.
We appreciate your continued patience as we work to restore normal performance. We will continue to provide updates here as more information becomes available.
Nov 06, 2026 - 11:32 EST
Reports are processing and completing, but may take longer than normal. Our Development team is closely monitoring reporting services for errors and actively working on optimizations to improve performance and reduce processing times.
We appreciate your continued patience as we work to restore normal performance. We will continue to provide updates here as more information becomes available.
Nov 06, 2026 - 11:32 EST
Investigating - We are currently investigating an issue causing reports and dashboards in DonorPerfect to load slowly or occasionally produce errors. While most reports are completing successfully, they may take longer than expected to generate.
Our Development team is actively investigating the cause and working to restore normal performance. We apologize for the inconvenience and will provide updates as more information becomes available.
Nov 06, 2026 - 10:39 EST
Our Development team is actively investigating the cause and working to restore normal performance. We apologize for the inconvenience and will provide updates as more information becomes available.
Nov 06, 2026 - 10:39 EST
About This Site
View this site anytime for the latest updates on service uptime, known issues, and scheduled maintenance for DonorPerfect, DonorPerfect Online Forms, and ReadySetAuction.
DonorPerfect
Partial Outage
DonorPerfect Classic Online Forms
Operational
DonorPerfect Drag & Drop Online Forms
Operational
Givecloud
Operational
DPMobile App & XML API
Operational
SafeSave Payments Gateway
Operational
DonorPerfect Community
Operational
ReadySetAuction
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.