Reporting Issues in DonorPerfect
Identified - We are continuing to investigate the issue affecting reports in DonorPerfect, including scheduled reports and dashboards.

Resolving this issue remains a top priority for our development team, and they are dedicating their full attention to implementing a resolution as quickly as possible. While we do not have an estimated time for resolution to share at this time, please be assured that our team remains actively engaged and is committed to restoring full functionality.

In the meantime, you can continue to generate reports using Reports → Report Center → Listings → Export to File. And feel free to reach out to our support team for assistance finding alternative report solutions.

We understand how important reliable reporting is to your organization's daily operations, and we sincerely apologize for the ongoing disruption. We greatly appreciate your continued patience and understanding as we work through this issue and will provide additional updates as more information becomes available.
Nov 04, 2026 - 10:00 EST
Update - We are continuing to investigate the issue affecting reports in DonorPerfect. This issue also impacts scheduled reports and dashboards. Our team is actively working toward a resolution.

In the meantime, you can continue to generate reports using Reports → Report Center → Listings → Export to File.

We apologize for the continued inconvenience and appreciate your patience. We will provide additional updates as they become available.
Nov 03, 2026 - 12:36 EST
Investigating - We are currently investigating an issue affecting reports in DonorPerfect. Users may experience errors or be unable to generate reports at this time. Our team is actively working to resolve this issue.

In the meantime, as an alternative, you can still generate reports by navigating to Reports → Export to File.

We apologize for the inconvenience and will provide updates here as more information becomes available. Thank you for your patience and understanding.
Nov 02, 2026 - 15:53 EST

About This Site

View this site anytime for the latest updates on service uptime, known issues, and scheduled maintenance for DonorPerfect, DonorPerfect Online Forms, and ReadySetAuction.

Uptime over the past 90 days. View historical uptime.
DonorPerfect Partial Outage
DonorPerfect Classic Online Forms Operational
DonorPerfect Drag & Drop Online Forms Operational
Givecloud Operational
DPMobile App & XML API Operational
SafeSave Payments Gateway Operational
DonorPerfect Community Operational
ReadySetAuction Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
DonorPerfect Uptime
Fetching
DonorPerfect Response Time
Fetching

Nov 4, 2026

Unresolved incident: Reporting Issues in DonorPerfect.

Nov 3, 2026

Nov 2, 2026

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

Scheduled Maintenance for DonorPerfect and DonorPerfect Classic Online Forms
Completed - The scheduled maintenance has been completed.
Oct 29, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 20:00 EDT
Scheduled - We will be performing scheduled maintenance on DonorPerfect and DonorPerfect Classic Online Forms on Thursday, October 29, beginning at 8:00 PM ET. The maintenance window is expected to last approximately one hour.

During this maintenance window, we anticipate approximately 10 minutes of downtime, during which DonorPerfect and DonorPerfect Classic Online Forms will be temporarily unavailable. Classic Online Forms will be unable to process payments during this brief interruption.

DonorPerfect Drag & Drop Forms and Givecloud forms will remain available and continue processing donations without interruption. However, donations submitted through Drag & Drop Forms may experience delays in downloading to DonorPerfect, and emails sent using DonorPerfect email templates may also be delayed until maintenance is complete.

Thank you for your patience and understanding as we continue working to improve DonorPerfect.
Oct 28, 19:32 EDT

Oct 28, 2026

No incidents reported.

Oct 27, 2026

Errors logging into DonorPerfect
Resolved - This incident has been resolved.
Oct 27, 14:05 EDT
Monitoring - Our third-party vendor has implemented a fix to resolve the connectivity issues affecting access to DonorPerfect. The vendor is actively monitoring the results to confirm the issue is resolved and that connectivity remains stable. We will continue to monitor the situation and provide additional updates as needed. Thank you for your patience.
Oct 27, 11:23 EDT
Identified - We have identified that the issue impacting access to DonorPerfect is related to one of our third-party vendors. Our vendor has reported connectivity problems affecting customers whose network traffic passes through certain external firewalls following a recent firmware update. Our team is working closely with the vendor as they investigate and work toward a resolution. We apologize for the inconvenience and appreciate your patience. We will provide additional updates as they become available.
Oct 27, 09:13 EDT
Investigating - We are currently investigating an issue impacting access to DonorPerfect. Some users may experience errors when attempting to load or log in to DonorPerfect. Our team is actively investigating the issue and working to restore access as quickly as possible. We apologize for the inconvenience and appreciate your patience. We will provide updates as more information becomes available.
Oct 27, 08:59 EDT

Oct 26, 2026

Reporting Features – Service Disruption
Resolved - Our reporting services have been fully restored and are operating as expected. We have completed our monitoring and confirmed that the affected reporting features are functioning as expected. Thank you for your patience and understanding while we worked to resolve this issue.
Oct 26, 19:15 EDT
Monitoring - Our reporting services have been restored, and the affected reporting features should now be functioning normally. We are actively monitoring the system to ensure everything continues to operate as expected. Thank you for your patience we will keep you updated here.
Oct 26, 17:15 EDT
Update - Our team is making good progress toward restoring the affected reporting features. We're continuing to work through the necessary steps to ensure everything is functioning properly before bringing these services back online.

We don't have a confirmed restoration time just yet, but we'll continue to share updates as work progresses. We apologize for the continued disruption and appreciate your patience.
Oct 26, 14:20 EDT
Identified - Our team is continuing work to restore DonorPerfect's reporting features, including Easy Reports, some Financial Reports, Dashboards, SmartAnalytics, Easy Report Builder, and Scheduled Reports.

Restoring these services requires additional system work and testing to ensure everything is operating properly. We expect this work to take an extended period and do not yet have an estimated time for restoration. Getting these services up and running is our top priority right now.

We know how important these tools are to your daily work and apologize for the disruption. We'll continue sharing updates here as we make progress.
Oct 26, 11:48 EDT
Investigating - We are currently investigating an issue affecting Dashboards, Easy Reports, and some Financial Reports. When attempting to run these reports, you may encounter a 502 Bad Gateway error.

Our team is actively working to resolve this issue. In the meantime, as an alternative, you can still generate reports by navigating to Reports → Export to File.

We sincerely apologize for the inconvenience and appreciate your patience as we work toward a resolution. We will continue to provide updates here as more information becomes available.
Oct 26, 07:56 EDT

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

ReadySetAuction – Temporary Feature Restrictions for Security Maintenance
Resolved - This incident has been resolved.
Oct 22, 16:42 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 22, 14:43 EDT
Update - We are currently deploying a security patch for ReadySetAuction (RSA). During this process, you may experience intermittent errors or temporary difficulty accessing RSA. We apologize for any inconvenience this may cause and will provide an update here as soon as the deployment is complete.
Oct 22, 14:10 EDT
Update - We are in the final stages of testing the security patch and are planning to deploy it later today. Thank you for your continued patience and understanding as we work to safely restore all functionality. We will keep you updated here.
Oct 22, 09:50 EDT
Update - We are continuing to work on a fix for this issue.
Oct 21, 18:22 EDT
Update - We are continuing to work on a fix for this issue.
Oct 21, 18:20 EDT
Identified - As part of our ongoing commitment to protecting client data and maintaining the security of our products, we are proactively addressing a recently identified PHP security vulnerability that may affect certain functionality within ReadySetAuction (RSA).

Out of an abundance of caution, we are temporarily disabling image uploads and CSV imports in RSA. Additionally, the ability to create new packages under Items → Packages will be temporarily unavailable. These features will remain disabled until a permanent security patch has been implemented.

All other ReadySetAuction functionality will remain available and operational.
Protecting our clients' information remains a top priority, and these precautionary measures are being taken to help ensure the continued security of the platform.
We understand that these temporary restrictions may cause some inconvenience and appreciate your patience as we work to restore these features safely.
We will provide additional updates as our remediation efforts progress and the affected functionality becomes available again.
Oct 21, 16:57 EDT

Oct 21, 2026

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