New DonorPerfect Online Forms (Drag and Drop Forms) Builder not loading
Investigating - We are currently investigating an issue where the DonorPerfect Online Forms Builder (Drag and Drop Forms) is not loading when navigating to Apps > Online Forms > Drag and Drop Builder. Our team is actively working to resolve this. In the meantime, you can try clearing your cache and cookies or using an alternative browser. Your online donation forms are still processing donations during this time. We appreciate your patience and will provide updates here as soon as possible.
Oct 23, 2024 - 18:00 EDT

About This Site

View this site anytime for the latest updates on service uptime, known issues, and scheduled maintenance for DonorPerfect, DonorPerfect Online Forms, and ReadySetAuction.

Uptime over the past 90 days. View historical uptime.
DonorPerfect Operational
90 days ago
99.98 % uptime
Today
DonorPerfect Classic Online Forms ? Operational
New DonorPerfect Online Forms ? Degraded Performance
DPMobile App & XML API ? Operational
SafeSave Payments Gateway Operational
DonorPerfect Community ? Operational
ReadySetAuction ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
DonorPerfect Uptime
Fetching
DonorPerfect Response Time
Fetching
Past Incidents
Oct 24, 2024

No incidents reported today.

Oct 23, 2024

Unresolved incident: New DonorPerfect Online Forms (Drag and Drop Forms) Builder not loading.

Oct 22, 2024
Scheduled Maintenance for ReadySetAuction (RSA)
Completed - The scheduled maintenance has been completed.
Oct 22, 07:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 07:00 EDT
Scheduled - We'll be performing maintenance on ReadySetAuction on Tuesday, October 22nd at 7:00 AM ET. Your ReadySetAuction system may be unavailable for up to 30 minutes during the maintenance. Thank you for your patience as we improve your experience.
Oct 21, 09:21 EDT
Oct 21, 2024

No incidents reported.

Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024
Delay in Emails Being Delivered
Resolved - This incident has been resolved and we are seeing the successful delivery of our emails without delay. Thank you for your patience and for being a DonorPerfect user!
Oct 18, 15:00 EDT
Update - We are continuing to monitor for any further issues.
Oct 17, 14:33 EDT
Monitoring - We have implemented a fix to ensure that emails sent from DonorPerfect, RSA and DP Online Forms are being delivered. We are seeing successful delivery of emails for most email service providers. However, we are still seeing delays with delivery for the Microsoft family (Hotmail, MSN, Live, Outlook, etc.). We are closely monitoring this and will keep you updated here.

If you are not currently receiving an email with the MFA Code, please do not request further codes. Please contact our support department where we can assist you and provide you the steps to get logged in to DP.

Thank you for your patience while we monitor this.
Oct 16, 09:34 EDT
Update - We have identified the issue that is causing a delay in MFA emails being delivered. We are currently working on resolving this as a top priority. If you are not currently receiving an email with the MFA Code, please do not request further codes. Please contact our support department where we can assist you and provide you the steps to get logged in to DP.

We also identified the issue that was causing email receipts to fail and have implemented a fix. We are now seeing email receipts being delivered successfully. We will continue to monitor this, however if you had an email receipt fail during this time you will need to send it again. You can check the status under Receipts> Email Receipt History> All.

We apologize for any inconvenience and we will keep you updated with what we learn.
Oct 15, 18:39 EDT
Identified - We have identified the issue that is resulting in MFA emails not being delivered. We are currently working on resolving this as a top priority. If you are not currently receiving an email with the MFA Code, please do not request further codes. Please contact our support department where we can assist you and provide you the steps to get logged in to DP.

We have also identified an issue where some Email Receipts being sent by DP from Receipts, Monthly Giving, and the Thank Donor option on the Gift Screen are failing to send. As soon as we know more we will update you here.

We apologize for any inconvenience and we will keep you updated with what we learn.
Oct 15, 18:17 EDT
Investigating - We are currently investigating an issue where some Multi-factor Authentication (MFA) Emails are not being delivered. This is a top priority and we are working hard to resolve this.

If you are not currently receiving an email with the MFA Code, please do not request further codes. Please contact our support department where we can assist you and provide you the steps to get logged in to DPO.

We apologize for any inconvenience and we will keep you updated with what we learn.
Oct 15, 15:52 EDT
Oct 17, 2024
Scheduled Maintenance for DonorPerfect
Completed - The scheduled maintenance has been completed.
Oct 17, 20:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 20:00 EDT
Scheduled - We will be performing maintenance on DonorPerfect tonight, Thursday, October 17th, starting at 8 PM ET. This maintenance is expected to take about 30 minutes. During this period, you may experience occasional connectivity issues when accessing DonorPerfect. However, your Online Forms will remain fully operational and continue processing donations without any disruptions. Thank you for your patience as we work to improve DonorPerfect!
Oct 17, 15:27 EDT
Oct 16, 2024
Oct 15, 2024
Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024
Scheduled Maintenance for New DonorPerfect Online Forms (DPForms)
Completed - The scheduled maintenance has been completed.
Oct 10, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 21:00 EDT
Scheduled - On Thursday, October 10th at 9 PM ET we will be performing maintenance to DonorPerfect Online Forms. This maintenance is expected to last approximately 1 hour. During this time you may experience a single period of downtime of up to 5 minutes when trying to access DPForms. Your DonorPerfect System and Classic Online forms will be available and unaffected during this maintenance. Thank you for your understanding as we work to improve DPForms!
Oct 8, 10:31 EDT
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