Slow loading reports
Monitoring - Our Development team has deployed a fix to address the reporting performance issues, and we are already seeing significant improvements in report processing times.

Reports and dashboards are now running and loading much faster. We will continue to monitor performance to ensure services continue to operate as expected.

We appreciate your continued patience and understanding as we work to ensure reporting services remain stable.
Nov 06, 2026 - 14:28 EST
Identified - We have identified the increase in traffic to our reporting services following several days of unavailability as a contributing factor to the slower performance.

Reports are processing and completing, but may take longer than normal. Our Development team is closely monitoring reporting services for errors and actively working on optimizations to improve performance and reduce processing times.

We appreciate your continued patience as we work to restore normal performance. We will continue to provide updates here as more information becomes available.
Nov 06, 2026 - 11:32 EST
Investigating - We are currently investigating an issue causing reports and dashboards in DonorPerfect to load slowly or occasionally produce errors. While most reports are completing successfully, they may take longer than expected to generate.

Our Development team is actively investigating the cause and working to restore normal performance. We apologize for the inconvenience and will provide updates as more information becomes available.
Nov 06, 2026 - 10:39 EST

About This Site

View this site anytime for the latest updates on service uptime, known issues, and scheduled maintenance for DonorPerfect, DonorPerfect Online Forms, and ReadySetAuction.

Uptime over the past 90 days. View historical uptime.
DonorPerfect Operational
DonorPerfect Classic Online Forms Operational
DonorPerfect Drag & Drop Online Forms Operational
Givecloud Operational
DPMobile App & XML API Operational
SafeSave Payments Gateway Operational
DonorPerfect Community Operational
ReadySetAuction Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
DonorPerfect Uptime
Fetching
DonorPerfect Response Time
Fetching

Nov 7, 2026

No incidents reported today.

Nov 6, 2026

Reporting Issues in DonorPerfect
Resolved - We are pleased to confirm that reporting services in DonorPerfect have been fully restored. Following a period of monitoring, we have confirmed that reports, dashboards, and scheduled reporting services are functioning as expected.

This issue is now considered resolved.

We sincerely apologize for the disruption and inconvenience this caused, and greatly appreciate your patience and understanding while our team worked toward a resolution.
Nov 6, 09:48 EST
Monitoring - We are pleased to share that reporting services have been restored in DonorPerfect. Access to reports, dashboards, and scheduled reporting services is now available, and functionality has returned to normal.

Our team will continue to closely monitor these services to ensure everything remains stable and functioning as expected.

We sincerely apologize for the disruption this issue has caused and greatly appreciate your patience and understanding while our Development team worked to restore these services.
Nov 6, 06:36 EST
Update - Thank you for your continued patience as we work to resolve the ongoing reporting issues. Our Development team is working around the clock to restore full reporting functionality as quickly as possible.

We sincerely apologize for the disruption this has caused. While we don't have new information to share at this time, please know that resolving this issue remains a top priority. We will continue to provide updates as more information becomes available.

In the meantime, reports using Export to File can still be generated. You can get there by going to Reports → Report Center → Listings → Export to File. Our support team is standing by if you need assistance finding alternative report solutions.
Nov 5, 12:48 EST
Identified - We are continuing to investigate the issue affecting reports in DonorPerfect, including scheduled reports and dashboards.

Resolving this issue remains a top priority for our development team, and they are dedicating their full attention to implementing a resolution as quickly as possible. While we do not have an estimated time for resolution to share at this time, please be assured that our team remains actively engaged and is committed to restoring full functionality.

In the meantime, you can continue to generate reports using Reports → Report Center → Listings → Export to File. And feel free to reach out to our support team for assistance finding alternative report solutions.

We understand how important reliable reporting is to your organization's daily operations, and we sincerely apologize for the ongoing disruption. We greatly appreciate your continued patience and understanding as we work through this issue and will provide additional updates as more information becomes available.
Nov 4, 10:00 EST
Update - We are continuing to investigate the issue affecting reports in DonorPerfect. This issue also impacts scheduled reports and dashboards. Our team is actively working toward a resolution.

In the meantime, you can continue to generate reports using Reports → Report Center → Listings → Export to File.

We apologize for the continued inconvenience and appreciate your patience. We will provide additional updates as they become available.
Nov 3, 12:36 EST
Investigating - We are currently investigating an issue affecting reports in DonorPerfect. Users may experience errors or be unable to generate reports at this time. Our team is actively working to resolve this issue.

In the meantime, as an alternative, you can still generate reports by navigating to Reports → Export to File.

We apologize for the inconvenience and will provide updates here as more information becomes available. Thank you for your patience and understanding.
Nov 2, 15:53 EST

Nov 5, 2026

Givecloud Express login and form loading errors
Resolved - Givecloud has deployed a fix to address the issues affecting access to Givecloud Express and donation forms. After monitoring the results, we can confirm that all functionality has been restored and everything is working as expected.

We appreciate your patience and understanding while we worked to resolve this issue.
Nov 5, 09:29 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 5, 09:19 EST
Investigating - We are currently investigating reports of errors when attempting to log in to Givecloud Express or access Givecloud donation forms.

Our team is actively working to identify the cause and restore normal functionality as quickly as possible.

We apologize for the inconvenience and will provide updates here as more information becomes available.
Nov 5, 09:01 EST

Nov 4, 2026

Nov 3, 2026

Nov 2, 2026

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

Scheduled Maintenance for DonorPerfect and DonorPerfect Classic Online Forms
Completed - The scheduled maintenance has been completed.
Oct 29, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 20:00 EDT
Scheduled - We will be performing scheduled maintenance on DonorPerfect and DonorPerfect Classic Online Forms on Thursday, October 29, beginning at 8:00 PM ET. The maintenance window is expected to last approximately one hour.

During this maintenance window, we anticipate approximately 10 minutes of downtime, during which DonorPerfect and DonorPerfect Classic Online Forms will be temporarily unavailable. Classic Online Forms will be unable to process payments during this brief interruption.

DonorPerfect Drag & Drop Forms and Givecloud forms will remain available and continue processing donations without interruption. However, donations submitted through Drag & Drop Forms may experience delays in downloading to DonorPerfect, and emails sent using DonorPerfect email templates may also be delayed until maintenance is complete.

Thank you for your patience and understanding as we continue working to improve DonorPerfect.
Oct 28, 19:32 EDT

Oct 28, 2026

No incidents reported.

Oct 27, 2026

Errors logging into DonorPerfect
Resolved - This incident has been resolved.
Oct 27, 14:05 EDT
Monitoring - Our third-party vendor has implemented a fix to resolve the connectivity issues affecting access to DonorPerfect. The vendor is actively monitoring the results to confirm the issue is resolved and that connectivity remains stable. We will continue to monitor the situation and provide additional updates as needed. Thank you for your patience.
Oct 27, 11:23 EDT
Identified - We have identified that the issue impacting access to DonorPerfect is related to one of our third-party vendors. Our vendor has reported connectivity problems affecting customers whose network traffic passes through certain external firewalls following a recent firmware update. Our team is working closely with the vendor as they investigate and work toward a resolution. We apologize for the inconvenience and appreciate your patience. We will provide additional updates as they become available.
Oct 27, 09:13 EDT
Investigating - We are currently investigating an issue impacting access to DonorPerfect. Some users may experience errors when attempting to load or log in to DonorPerfect. Our team is actively investigating the issue and working to restore access as quickly as possible. We apologize for the inconvenience and appreciate your patience. We will provide updates as more information becomes available.
Oct 27, 08:59 EDT

Oct 26, 2026

Reporting Features – Service Disruption
Resolved - Our reporting services have been fully restored and are operating as expected. We have completed our monitoring and confirmed that the affected reporting features are functioning as expected. Thank you for your patience and understanding while we worked to resolve this issue.
Oct 26, 19:15 EDT
Monitoring - Our reporting services have been restored, and the affected reporting features should now be functioning normally. We are actively monitoring the system to ensure everything continues to operate as expected. Thank you for your patience we will keep you updated here.
Oct 26, 17:15 EDT
Update - Our team is making good progress toward restoring the affected reporting features. We're continuing to work through the necessary steps to ensure everything is functioning properly before bringing these services back online.

We don't have a confirmed restoration time just yet, but we'll continue to share updates as work progresses. We apologize for the continued disruption and appreciate your patience.
Oct 26, 14:20 EDT
Identified - Our team is continuing work to restore DonorPerfect's reporting features, including Easy Reports, some Financial Reports, Dashboards, SmartAnalytics, Easy Report Builder, and Scheduled Reports.

Restoring these services requires additional system work and testing to ensure everything is operating properly. We expect this work to take an extended period and do not yet have an estimated time for restoration. Getting these services up and running is our top priority right now.

We know how important these tools are to your daily work and apologize for the disruption. We'll continue sharing updates here as we make progress.
Oct 26, 11:48 EDT
Investigating - We are currently investigating an issue affecting Dashboards, Easy Reports, and some Financial Reports. When attempting to run these reports, you may encounter a 502 Bad Gateway error.

Our team is actively working to resolve this issue. In the meantime, as an alternative, you can still generate reports by navigating to Reports → Export to File.

We sincerely apologize for the inconvenience and appreciate your patience as we work toward a resolution. We will continue to provide updates here as more information becomes available.
Oct 26, 07:56 EDT

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

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