Intermittent Phone Issues for Support Line

Incident Report for DonorPerfect

Resolved

This incident has been resolved.

Posted Aug 30, 2019 - 15:35 EDT

Monitoring

We've been working with our phone carrier who is now onsite and have made some adjustments to routing significantly decreasing the chance customers would receive a busy signal when calling into support.

Posted Aug 13, 2019 - 17:18 EDT

Investigating

We are currently investigating an issue with our phone carrier where clients calling the support line receive a busy signal. To reach our support team, please use Chat which is located under the Help (?) menu in the upper right corner. Thanks for your patience while we work with our phone provider to address this issue.

Posted Aug 13, 2019 - 11:59 EDT

This incident affected: DonorPerfect Community.