Intermittent Errors when Submitting Payment on Classic Forms
Incident Report for DonorPerfect
Resolved
This incident has been resolved.
Posted Nov 15, 2022 - 09:53 EST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Nov 14, 2022 - 17:08 EST
Investigating
We are once again getting reports of some donors experiencing the error "Failed to Complete Step 3 due to internal error" when submitting payment using the Classic Online Forms (Weblink). We are continuing to investigate this. This is a top priority and apologize for any inconvenience.
Posted Nov 14, 2022 - 16:31 EST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Nov 14, 2022 - 13:33 EST
Investigating
We have had reports of some donors experiencing an error "Failed to Complete Step 3 due to internal error" when submitting payment using the Classic Online Forms (Weblink). We are working hard to resolve this and apologize for any inconvenience.
Posted Nov 14, 2022 - 12:59 EST
This incident affected: DonorPerfect Online Forms.
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