A fix has been implemented and we are monitoring the results.
Posted Dec 15, 2022 - 17:41 EST
Update
We are continuing to see intermittent processing issues when donors attempt to submit a donation on both new and classic online forms. We are also seeing errors when attempting to run monthly giving or instacharge. We are working very closely with our processing vendor to rectify the issue as soon as possible. We will keep you updated here. Thank you for your patience.
Posted Dec 15, 2022 - 14:13 EST
Update
We are continuing to investigate this issue.
Posted Dec 15, 2022 - 13:09 EST
Investigating
We are seeing intermittent processing issues when donors attempt to submit a donation on both new and classic online forms. We are working with our processing vendor to rectify the issue as soon as possible. We will keep you updated here. Thank you for your patience.
Posted Dec 15, 2022 - 13:08 EST
This incident affected: DonorPerfect, DonorPerfect Classic Online Forms, New DonorPerfect Online Forms, and SafeSave Payments Gateway.