New DP Forms unable to process payments
Incident Report for DonorPerfect
Resolved
This incident has been resolved. Thank you for being a DonorPerfect user!
Posted Apr 23, 2024 - 17:15 EDT
Monitoring
A fix has been implemented and we are monitoring the results. Thank you for your understanding as we worked to correct this issue.
Posted Apr 23, 2024 - 16:22 EDT
Investigating
We are currently investigating an issue that is preventing payments from processing on New DP Forms. Donors may get stuck on a loading icon when clicking into the Credit card section. Classic forms are unaffected and are processing payments without issue, we apologize for any inconvenience and will keep you updated here.
Posted Apr 23, 2024 - 12:32 EDT
This incident affected: New DP Forms (Beta).
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