DonorPerfect - Instant Merge Unavailable

Incident Report for DonorPerfect

Resolved

This incident has been resolved.

Posted Jan 10, 2023 - 12:14 EST

Identified

We have identified the cause of this issue. While we are working on resolving this issue, if you navigate to Settings > Mail Merge Templates and download any template, then all subsequent instant merges will work correctly.

This is a top priority and we are working on resolving it as soon as possible. We thank you for your patience as we work on this!

Posted Jan 10, 2023 - 10:25 EST

Investigating

Our team is investigating an issue where attempts to Instant Merge from Mail Merge, Export to File, and Receipts doesn't complete but opens a log in screen. While we are working on resolving this issue, if you navigate to Settings > Mail Merge Templates and download any template, then all subsequent instant merges will work correctly.

This is a top priority and we are working on resolving it as soon as possible. We thank you for your patience as we work on this!

Posted Jan 10, 2023 - 09:24 EST

This incident affected: DonorPerfect.