We received confirmation from Constant Contact that they successfully resolved the "username can not be found" error. We have been monitoring logins and Constant Contact syncs and have not seen any additional errors.
If you happened to change your password to Constant Contact on or after 8/19/2024 and are still experiencing a connection issue between DonorPerfect and Constant Contact please try reentering your password by going to Mailings > Constant Contact Email > enter your password > Click Update Password. After updating the password you will need to wait 24 hours for the integration to reconnect.
Thank you for being a DonorPerfect Client and for your patience while we worked to resolve this issue.
Posted Aug 23, 2024 - 16:11 EDT
Monitoring
As part of our DonorPerfect 3.9 release last night (8/22) we were able to successfully implement a solution to fix the invalid credentials error message. We have been monitoring this fix and we can confirm that our Constant Contact Version 1 sync is running again for most clients.
We are still working with Constant Contact to address the "username can not be found" error message. This continues to be a high priority for us and we will keep you updated here. Thank you for your patience and understanding.
Posted Aug 23, 2024 - 09:57 EDT
Update
We have confirmed that the issues we are seeing with our Constant Contact Version 1 integration are a direct result of an update that Constant Contact deployed earlier this week. We are continuing to work closely with their development team to remedy this. We appreciate your patience and we will keep you updated here!
Posted Aug 22, 2024 - 11:46 EDT
Identified
Constant Contact has identified the issue on their end, and we are continuing to work closely with them to implement a solution. Thank you for your patience, and we will keep you updated here.
Posted Aug 21, 2024 - 15:01 EDT
Investigating
We are currently investigating an issue with our Constant Contact Version 1 integration where some clients are receiving a message that their credentials are invalid or their username can not be found. This is a high priority for us and our team is working directly with Constant Contact to resolve this issue. At this time you should be able to log in to Constant Contact directly and there is no need to change your password. We apologize for this inconvenience and will keep you updated here!